Do you ship internationally?

Sorry, Currently we only ship to the USA. We will notify you when we ship worldwide if you sign up for our newsletter.

How long does shipping take?

  • USA Orders: We’ll receive your order and process it within 1-2 days after purchase.  As soon as we ship your item(s), you’ll receive an email from us with USPS tracking info.  Delivery takes up to 3- 4 business days after your item ships.

We  DO NOT OFFER refunds while a product is in transit as it is already on the way to you.

How much does the shipping cost?

  • USA Orders – Under $50 is $2.95 / Over $50+ is free.

Where are your products from? 

  • All of our current suppliers are located in China.  We’ve got close relationships with our manufacturing teams and have met them personally in China to determine if they were a good fit for our customers.
  • Each item on ToolEpic.com is our own designed and branded item.  They ship from our UT, USA warehouse in our own packaging.

How can I track my order?  

  • Our team will send you an email notification as soon as your item ships + with a tracking number.

What is your return policy?

  • We FIRMLY stand behind our products.  Please see the refund + returns page for specific details.

I didn’t get all of my items.

  • On occasion, we’ll ship things separately to get your items to you as soon as possible.

Can I still make changes to my order after I have placed it?

If you need to make a change to your order, please email us at support@toolepic.com and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.

Can I pay in my own currency?

All of our prices on our website will checkout in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.  You can shop with your countries currency with the converter located on the top of the website homepage.

How secure is my personal information?

ToolEpic adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Didn’t find what you were looking for? Contact us at support@toolepic.com